Terms of service

Welcome to CP Crockery House. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General

These Terms of Service apply to all visitors, customers, and users of the CP Crockery House website. By using our website, you confirm that you have read, understood, and agreed to these terms.

2. Products and Services

CP Crockery House offers crockery, kitchenware, household items, dining products, glassware, serveware, and other related products through our website.

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, slight variations in product colour, appearance, size, or finish may occur due to screen settings, photography, manufacturing processes, or product availability.

3. Product Availability

All products are subject to availability. We reserve the right to limit product quantities or discontinue any product without prior notice.

If an ordered product becomes unavailable after your purchase, we may contact you and offer an alternative product or applicable refund.

4. Pricing

All prices displayed on our website are subject to change without prior notice. We make reasonable efforts to ensure that product prices are displayed correctly.

In the event of an incorrect price due to a technical, typographical, or other error, we reserve the right to cancel the affected order and provide an appropriate resolution.

5. Orders

When placing an order through our website, you agree to provide accurate and complete information, including your name, contact details, billing address, and shipping address.

We reserve the right to refuse, cancel, or limit an order if we believe it contains incorrect information, suspicious activity, pricing errors, or for another legitimate business reason.

6. Payment

All payments must be made using the payment methods available on our website at the time of purchase.

Payment transactions may be processed through third-party payment service providers. CP Crockery House does not knowingly store complete payment card information on its own servers.

7. Shipping and Delivery

Orders are generally processed and dispatched within 1-2 business days from our warehouse in Kotkapura, Punjab, India.

Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, incorrect address information, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

8. Returns, Refunds and Replacements

Returns, refunds, replacements, and order cancellations are subject to our applicable Refund and Replacement Policy.

Please review our Refund Policy before placing an order.

9. Damaged or Defective Products

If you receive a damaged, broken, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request clear photographs, videos, or an unboxing video of the product and packaging to help us investigate the issue.

10. Website Use

You agree to use our website only for lawful purposes. You must not use the website to:

Engage in fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of our website.
Copy, reproduce, or misuse website content without permission.
Submit false or misleading information.

11. Intellectual Property

All content available on the CP Crockery House website, including text, images, graphics, logos, product photographs, designs, and other materials, is owned by or licensed to CP Crockery House unless otherwise stated.

You may not reproduce, modify, distribute, publish, or use our website content for commercial purposes without prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience. CP Crockery House is not responsible for the content, availability, security, or privacy practices of third-party websites.

13. Limitation of Liability

CP Crockery House will make reasonable efforts to keep the website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, CP Crockery House will not be responsible for losses arising from circumstances beyond our reasonable control.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective when the updated terms are published on our website.

We encourage you to review this page periodically to stay informed about any changes.