Shipping policy

At CP Crockery House, we are committed to delivering your crockery and household products safely and conveniently across India. Please read our Shipping Policy for information about order processing, dispatch, delivery, and shipping charges.

Shipping Availability

We currently deliver orders across India to locations serviceable by our courier and logistics partners.

Order Processing and Dispatch

All confirmed orders are generally processed and shipped within 1-2 business days.

Orders are dispatched from our warehouse located in Kotkapura, Punjab, India.

Orders placed on Sundays or public holidays may be processed on the next working day.

Delivery Time

After dispatch, delivery generally takes approximately 3-7 business days, depending on the delivery location and courier service.

Delivery times may vary depending on the destination.
Remote and rural locations may require additional delivery time.
Delivery timelines are estimates and are not guaranteed.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order value, package weight, delivery location, and applicable shipping offers.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered mobile number or email address.

You can use the tracking information provided by the courier partner to check the status of your shipment.

Packaging of Crockery and Household Items

Since many of our products are fragile, including crockery and glassware, we take reasonable care to pack orders securely using suitable packaging materials before dispatch.

Despite careful packaging, products may occasionally be affected during transportation. If your order arrives damaged or broken, please contact us as soon as possible in accordance with our Refund and Replacement Policy.

Damaged or Incorrect Products

If you receive a damaged, broken, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the product and packaging. This will help us review the issue and provide an appropriate resolution.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to weather conditions, transportation issues, courier delays, public holidays, high order volumes, or other circumstances beyond our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us by the courier partner.

Undelivered or Returned Shipments

If a shipment cannot be delivered due to an incorrect address, recipient unavailability, or repeated delivery attempts, the shipment may be returned to our warehouse in Kotkapura, Punjab.

Any applicable re-shipping or additional delivery charges may be payable by the customer depending on the circumstances.