Refund policy

At CP Crockery House, we want you to be satisfied with your purchase. If you receive a damaged, broken, defective, or incorrect product, please contact us and we will review the issue.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

The product arrives damaged or broken.
You receive a defective product.
You receive an incorrect product or item.
The product received is significantly different from the product ordered.

Reporting a Damaged or Incorrect Product

Please contact us within 48 hours of delivery if you receive a damaged, broken, defective, or incorrect product.

Please provide your order number along with clear photographs and/or an unboxing video showing the product, packaging, and shipping label. This information helps us review your claim.

Product Condition

To be eligible for a return, refund, or replacement, the product should generally be unused and returned in its original condition and packaging, where a return is required.

Products that have been used, washed, altered, intentionally damaged, or returned without the original packaging may not be eligible for a refund or replacement.

Review and Approval

Once we receive your complaint and the required photographs or videos, our team will review the request.

If the request is approved, we will inform you about the next steps for a refund or replacement.

Replacement

Where applicable, we may offer a replacement instead of a refund. Replacement availability depends on product stock.

If the same product is unavailable, we may provide an alternative resolution, including a refund, depending on the circumstances.

Refund Process

If your refund is approved, the applicable amount will generally be refunded to the original payment method used for the purchase.

The time taken for the refund to appear in your bank account may vary depending on your bank or payment service provider.

Return Shipping

If a return is required because you received a damaged, defective, or incorrect product, CP Crockery House may arrange or reimburse the applicable return shipping cost, depending on the circumstances.

Non-Refundable Situations

A refund or replacement may not be provided where the product has been damaged after delivery due to improper use, washing, handling, storage, or other actions by the customer.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible. If a cancellation request is accepted before dispatch, the applicable refund will be processed to the original payment method.

Refund Delays

Once a refund has been approved and initiated, please allow additional time for your bank or payment provider to process and credit the amount to your account.